This position is primarily afternoon/evening hours totaling 15. Work days may include Saturdays. Hours may be scheduled 8am – 7pm Monday through Thursday, 8am – 4pm Friday, and 9am – 3pm Saturday.

This position features possible virtual/remote activities and would require the student to have a reliable computer and internet connection.

Job Duties

Answering LiveChat inquiries about campus departments and services.

Provide efficient and friendly service.

Greet guests within one minute of entering the chat.

Log in and out at scheduled times.

Create tickets for follow up with customers as needed.

Assist in managing social media including Instagram, TikTok, Facebook, and Twitter.

Expectations

Professional communication and behavior.

Able to manage multiple chats at one time.

Maintain sensitivity, understanding, and respect for a diverse academic environment, inclusive of students, faculty, and staff of varying social, economic, cultural, ideological, and ethnic backgrounds.

Ensure confidentiality.

Attention to detail, especially avoiding typographical errors.

Qualifications

Education

Minimum cumulative GPA of 3.0

Language Skills

Candidates must have excellent written and customer service communication skills.

Computer Skills

Efficient and accurate typing skills. 50-60 words per minute preferred.

General understanding of the internet and navigating websites